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Sitel Coventry - Customer Service Representative

Req ID#:  201870

Coventry, Agent Opening, GB

Sitel Coventry - Customer Service Representative


Learn, Lead & Grow at Sitel Group®

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

· GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.

· BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.

· WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.

· GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.

· MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.

About The Role

Here at Sitel Coventry we do have numerous campaigns here on site, They are all different lines of business on behalf of different clients. Please register interest through this job advert so we can evaluate your skills and give you a call if you are suitable for any up and coming vacancies.

This includes:

  • Full time
  • Part time
  • Permanant roles
  • Temporary roles

Your Duties Could Include (but are not limited to):

  • Receiving inbound calls and possibly making outbound calls regarding general customer enquiries.
  • Potenially dealing with emails, webchat or social media.
  • Dealing with customer complaints.
  • Building rapport with new and existing customers
  • Demonstrating a keen attention to detail
  • Working effectively as part of a team
  • Adhering to company principles and values at all times


  • Excellent customer service skills
  • Previous experience in a customer focused environment
  • Demonstrable experience of working within a structured process
  • Excellent IT Skills (MS Word, Excel and Outlook)
  • The ability to work well as part of a team
  • Educated to GCSE standard (5 x A*-C) or equivalent

Data Notice

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

Sitel Coventry - Customer Service Representative

Job Segment: Customer Service Representative, Customer Service

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