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Customer Service Representative, Coventry

Req ID#:  207170

Coventry, Agent Opening, GB

Customer Service Representative, Coventry

Customer Service

Learn, Lead & Grow at Sitel Group®

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.


Here at Sitel Coventry we work closely with many clients here on site, They are all different lines of business on behalf of different brands. All of these campaigns require you to use your wealth of customer service skills to provide the best possible customer experience, building rapport and assisting with any any questions or queries they may have. 

About Sitel Group®

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

Your Duties Could Include (but are not limited to)

  • Receiving inbound calls and possibly making outbound calls regarding general customer enquiries.
  • Potenially dealing with emails, webchat or social media.
  • Dealing with customer complaints.
  • Building rapport with new and existing customers, giving the best possible customer experience. 
  • Demonstrating a keen attention to detail
  • Working effectively as part of a team
  • Adhering to company principles and values at all times


  • Excellent customer service skills
  • Previous experience in a customer focused environment
  • Demonstrable experience of working within a structured process
  • Excellent IT Skills (MS Word, Excel and Outlook)
  • The ability to work well as part of a team
  • Be flexible and open to a new challenge

Contract Terms

  • Permanent & Temporary contracts 
  • Part time & Full time opportunities
  • Weekly pay
  • Paid training

What to expect next

After you click apply, you will be redirected to our online screening system called 'Harver' This will take around 40 minutes to complete and will be taken into account through the hiring process as soon as the screening is complete. 


When Harver has been completed one of the Recruitment Team will review your application and may contact you to discuss the next steps. 


We look forward to receiving your application and potentially welcoming you to Sitel Coventry! 


Good Luck with your application! 


The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

Customer Service Representative, Coventry

Job Segment: Customer Service Representative, Customer Service

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