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Customer Case Handler - Full Time & Permanent Family friendly hours (No weekends)

Req ID#:  225529

Coventry, Agent Opening, GB

Customer Case Handler - Full Time & Permanent Family friendly hours (No weekends)

Customer Service

Introduction

Are you looking for a New Career in the New Year?  Do you have a passion for the motor-trade? Would you like to represent Stellantis’s driving force and bring your passion and experience to work every day?

You will be employed directly by Sitel and will represent our client Stellantis, who is a leading global mobility player guided by a clear mission to provide freedom of movement for all through distinctive, appealing, affordable and sustainable mobility solutions. Their company’s strength lies in the breadth of their iconic brand portfolio, the diversity and passion of their 300,000 people, and deep roots in the communities in which they operate.

What’s On Offer?

Pay Rate: We offer competitive pay rate along with the opportunity to work overtime if required by the business. Most importantly, you will get paid WEEKLY! £9.60 per hour

Working Hours: We strongly believe in work-life balance and would love to see you enjoy your weekends with your friends and family. Current operational hours are Monday – Friday 08.00 – 18.00. You will work 37.5 Hrs per week or PART TIME Monday-Friday 9.30-2.30pm NO WEEKEND WORK

Holiday: Paid 28 days holidays (inclusive of bank holidays)

Pension Contribution

A Little About The Role

This is an extremely versatile role and is ideal for those who wants to develop their skill set further to prepare themselves for a career in management and customer services.

Some of the main tasks include,

  • Providing technical support to the customers by following the procedures.
  • Support the customers regarding financial compensation requests by following the scripts
  • Deal with customer complaints related to the dealership services, vehicle or parts delivery delays etc
  • Handle all incoming contacts in all contact channels from customers within the agreed timeframes and to agreed levels of quality
  • Investigate the customer’s request for support, carry out research as required using the databases and processes
  • Communicate regularly with the customer during investigation and provide the required information or a fair and reasonable solution to resolve their request
  • Support and promote the relationship between the brand and the customer
  • Follow cases through to final conclusion, by fully owning the case from start to finish – close loop case management
  • Act as a liaison between the customer and various client contacts

Location

Sitel Coventry is one of the largest providers of opportunities within Coventry & the Midlands. Situated just a 5 minute walk from Coventry City Centre, the Bus & Train stations, in a happy, bright and airy office environment, we are easily accessible by public transport. We have a casual dress code making us all feel at ease and at home! We have regular engagement activities throughout the year to reward you for your hard work and it’s a great opportunity to meet new people.

It’s really important you are able to commute to our site so please check the below address before applying: Earlsdon Park, First Floor 53-55 Butts Road, Coventry, Coventry CV1 3BH

What are you waiting for? Start your Sitel journey and click apply!

Learn, Lead & Grow at Sitel Group®

(Please note that holiday during the 4 week training period cannot be accommodated)

Customer Case Handler - Full Time & Permanent Family friendly hours (No weekends)


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