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Customer Case Handler - Full Time & Permanent

Req ID#:  225529

Coventry, Agent Opening, GB

Customer Case Handler - Full Time & Permanent

Customer Service

Sitel Coventry has a fantastic opportunity for YOU!!

We are looking for a group of enthusiastic Customer Case Handler to join our busy, fast paced, vibrant team in the heart of Coventry City Centre.

What’s On Offer?

Pay Rate: We offer competitive pay rate along with the opportunity to work overtime if required by the business. Most importantly, you will get paid WEEKLY! £9.60 per hour

Working Hours: We strongly believe in work-life balance and would love to see you enjoy your weekends with your friends and family. Current operational hours are Monday – Friday 08.00 – 18.00. You will work 37.5 Hrs per week or PART TIME Monday-Friday 9.30-2.30pm NO WEEKEND WORK

Holiday: Paid 28 days holidays (inclusive of bank holidays)

Pension Contribution

A Little About The Role

This is an extremely versatile role and is ideal for those who wants to develop their skill set further to prepare themselves for a career in management and customer services.

Some of the main tasks include,

  • Providing technical support to the customers by following the procedures.
  • Support the customers regarding financial compensation requests by following the scripts
  • Deal with customer complaints related to the dealership services, vehicle or parts delivery delays etc
  • Handle all incoming contacts in all contact channels from customers within the agreed timeframes and to agreed levels of quality
  • Investigate the customer’s request for support, carry out research as required using the databases and processes
  • Communicate regularly with the customer during investigation and provide the required information or a fair and reasonable solution to resolve their request
  • Support and promote the relationship between the brand and the customer
  • Follow cases through to final conclusion, by fully owning the case from start to finish – close loop case management
  • Act as a liaison between the customer and various client contacts

Customer Case Handler - Full Time & Permanent


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