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Corporate Social Responsibility Manager

Req ID#:  86112

US

Corporate Social Responsibility Manager

Legal

Corporate Overview:

 

Sitel is a leading global outsourcing provider of customer experience management. We collaborate with some of the best-known global brands to harness the industry’s digital transformation and help consistently deliver outstanding customer experiences. With more than 30 years of industry-leading experience, our 75,000 passionate and talented associates support more than 400 clients in 48 languages from 150 offices strategically located in 24 countries.

Guided by our values, we encourage our people to Be Bold, Work Together, Build Trust and Wow Customers. Within the customer experience management industry, we believe innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our clients achieve their goals. Together, we are redefining the way brands connect with their customers – one experience at a time.

 

Position Summary:

 

Sitel is currently looking for a Corporate Social Responsibility Manager to oversee the company’s Corporate Social Responsibility program.  This individual will be acting as the Corporate Social Responsibility contact point for all of Sitel Groups Corporate Social Responsibility related subjects including, but not limited to, Sitel client inquiries, Global Carbon Foot Print Data gathering and reporting, UN Global Compact, Sitel CSR activities and media announcements and communications. This individual will be dealing with staff from all organizational levels and will need flexibility to react to varying business priorities and client demand.

 

Responsibilities:

 

  • Support the Head of Global Compliance in ensuring cultural adoption of CSR policies and objectives and in collecting data to respond to client requests, such as CSR questionnaires & reporting, RFPs, etc.
  • Work with the individual countries and Site locations to support and deploy Sitel’s Corporate Social Responsibility program and to ensure the requirements on labor, ethics, human rights and environment are adhered to.
  • Ensure all reporting is completed on schedule.

 

To include, but not limited to:

 

    • Corporate Social Responsibility Activity Tracker
    • Greenhouse gas emissions
    • Resource consumption (electricity, water, natural gas, and other fuels and energy sources)
    • Number of accidents
    • Contributions to charities
    • CSR annual report
  • Provide support to Corporate Social Responsibility Activity Tracker users.
  • Work with internal teams to embed Corporate Social Responsibility procedures and processes as appropriate.

 

Qualifications:

 

  • Bachelor’s Degree
  • 3 – 5 years of experience of working internationally delivering Corporate Social Responsibilities initiatives, leading continuous improvement activities
  •  ISO or project management would be extremely beneficial

 

Knowledge & Skills:

 

  • Must be highly organized and an effective communicator.
  • Coordination skills and the ability to manage and interpret disparate data sources (qualitative and quantitative) to produce analysis.
  • Excellent interpersonal and analytical skills with the ability to interpret multiple data sources to identify root cause / base value.
  • Manage formal reporting timetable, and plan to deliver on time. 
  • Strong working knowledge with Microsoft Word, PowerPoint, and Excel.
  • Excellent personal and communication skills (written & oral).
  • Experience in driving projects and motivating a virtual teams to achieve desired results.

 

 

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Corporate Social Responsibility Manager


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