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Product Specialist - Abbott Diabetes Care

Location: 

Copenhagen (København), Denmark, DK

Req ID#:  73948

Sitel is looking for a Product Specialist to enrich a Customer service team that provide customer service nad technical support on behalf Abbott Diabetes Care. Reporting to the Team Manager the primary responsibilities are to effectively support a team of Advisors and ensure key metrics are consistently achieved.

 

Your primary tasks:

  • Being the link between customer service representatives and the client
  • Helping to ensure the quality of the technical support on the client’s products
  • Coaching and supporting the agents
  • Providing feedback to the agents
  • Sharing knowledge
  • Being the right hand to the Team Manager
  • Working with and solving complex cases
  • Escalating cases to the internal support function of the client and follow them through to completion

 

Personal skills, traits and competencies:

  • Speaks one or more of the Nordic languages and is fluent in English
  • Outstanding communicative skills
  • Goes the extra mile
  • Shares knowledge
  • The Product Specialist is able to act as a focal point for the team
  • The Product Specialist is able to and interested in leading the way for the team


We offer you:

 

A challenging and diverse position in a global company where influence, responsibility, performance and socializing are given high priority. We offer an exciting role and a varied everyday life in a successful and expanding business, where you have excellent opportunity to develop professionally and personally. You will be surrounded by highly qualified and dedicated colleagues who can help ensure your success.


Work place, application and contact:


You will be based at our wonderful office in Copenhagen, Sluseholmen 2, 2450 Copenhagen SW, Denmark


If you have further questions about the position, please contact HR Generalist Christina Sonne at +45 81 40 58 01

Product Specialist - Abbott Diabetes Care


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