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Finnish Speaking Customer Service Advisor - supporting Abbott Diabetes Care - Copenhagen

Req ID#:  71112

Copenhagen (København), Denmark, DK

Finnish Speaking Customer Service Advisor - supporting Abbott Diabetes Care - Copenhagen

Customer Service

Job Summary

Do you speak Finnish? Do you want a meaningful job in a global company? Then we have the role for you!

In our Copenhagen-office at Sluseholmen, we have international teams that are daily doing their best to assist diabetics in Scandinavia and make their equipment work.

The job consists in supporting people who need help with life-changing equipment made by Abbott.

 

Why you should join Sitel

At Sitel we believe our staff is our most important asset which means that we take pride in finding the best, most talented, and driven employees who will make great colleagues.

Among the benefits of working with us is a great social environment with an atmosphere of joy, pace and ambitions.

Our office is nice and spacious with open working stations. We have health insurance and a great pension scheme.

 

The Work

This role consists of resolving customer enquiries via telephone, email, web chat and Social Media. The CSR customer interactions will include (but not limited to) complaint resolution, product inquiry/ordering and product return/exchange inquiries.

  • Provide high quality premium customer service via chat, telephone and email in Finnish.
  • Assist in continuous improvement projects to help keep processes efficient and customers happy.
  • Provide administrative support to Management team and supervisor, covering off any ad hoc tasks when requested e.g. translations.
  • To ensure you are working within the required targets e.g. call length, quality, speed of answering queries.
  • Ensure product knowledge is kept up to date and to participate in ongoing refresher training when required
  • Understand and comply with all company and client security requirements and Policies and Procedures

 

Workplace, Contact & Applying

The workplace is Sitel’s office in Copenhagen, Sluseholmen 2-4, 3rd floor, 2450 Kbh. SV.

Working hours on the Finnish speaking line are Monday to Friday from 07:00-15:00.

We are looking to fill the position as soon as possible so do not hesitate to apply if you feel that this ad sums up your character and ambitions. 

For more information about Sitel go to www.sitel.com, or have a look at our FaceBook page.

Finnish Speaking Customer Service Advisor - supporting Abbott Diabetes Care - Copenhagen


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