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Compliance Auditor, Global Implementations (Remote, US)

Req ID#:  294354

US

Compliance Auditor, Global Implementations (Remote, US)

Legal

Learn, Lead & Grow at Sitel Group®   

 

We believe experiences are everything and that happy associates are successful ones. That is why we give our people the tools and the freedom to learn, grow, have fun and be themselves. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. 

 

With 160,000 people around the globe – working from home or one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.  

You Will

 

Reporting to the Senior Global Manager, and work in close conjunction with many clients and internal departments to coordinate the implementation of Compliance principles and values, responsible for the Compliance support of the country/facility. This highly visible and client-facing position will be responsible for the implementation of Compliance operations within the respective country/facility. You will participate in the global-level management and implementation of physical, operational and information compliance, incident management ensuring the site(s) and business units comply with company security policy, client contractual and regulatory requirements.

 

You will lead engagement in implementation of Global Compliance Program, ensuring that recommendations are made to meet the needs of the client.

Provide subject matter expertise during the client lifecycle, ensuring provision of timely and accurate responses to client Compliance matters; participates in audits, buildouts, reviews client contracts, conducts client risk assessments, advocates client security measures, measures compliance with contractual obligations.

Review client and site process to ensure that they conform to existing policies and procedures, as well as all applicable local laws and regulations.

Communicate identified gaps, violations and compromises to regional line management, internal customers and department leadership where appropriate in a timely and concise manner.

Support the local implementation of Business Continuity Plans and/or Disaster Recovery Plans for the Center and Accounts, according to the requirements of the business and clients.

Support the standardization of key processes including physical security, business continuity, crisis management plan, country risk evaluation and disaster recovery to assure consistency.

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Conduct analysis and provide recommendations to line management for consideration on identification of needs affecting the success of the Compliance Organization strategy and objectives.  Based on the analysis, advise management and country leadership on the appropriateness of developmental efforts to fulfill those needs.

Support Client on-site and PCI audits within the site(s), providing evidence requested on key processes.

Provide regular communications to business units on best practices, internal security policy, regulatory and privacy compliance, and contractual requirements.

Maintain technical competence in security and auditing methods, tools, and best practices.

Support corporate department leadership to provide insight to current security issues and will be responsible for moderately complex research and trending to assist with analysis and ensure overall global security performance.

Provide administrative reporting, employee consultation and employee assessments for any assigned employees.

Perform any other tasks, duties, or services requested by his/her immediate superior.

You Have

 

Degree required, or demonstrable role-related certifications required in an operational business management related field.

Experienced in a variety of security architecture, concepts, techniques, and technologies

Experienced in the compliance/audit industry

Effective analytical abilities, strong interpersonal skills & the maturity & motivation to work independently

Effective project management skills, including the ability to plan, organize, prioritize, & balance multiple tasks and/or projects to ensure target dates & goals are achieved

Accurate monitoring & reporting of compliance and risk management metrics.

Our Perks

 

Competitive salaries, benefits, 401K contribution matching and paid time off.

Onsite and remote work at home available (depending on the market).

Fun and engaging company-wide initiatives, including our SitelFit wellness program.

Growth opportunities through various development programs.

Employee discounts.

Casual dress code.

Excellent work culture.

Join the #SitelLife

 

GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts.  

 

GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop professionally and personally. You choose where you want to go; we help you get there.  

 

WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  

 

BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  

 

MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.  

 

 

Our talent is our strategic differentiator. By bringing together diverse perspectives through our people and ideas, we foster an environment where people belong, all voices are heard, and everyone is vital and can contribute their best work. Sitel Group® is proud to be an Equal Opportunity workplace.

Compliance Auditor, Global Implementations (Remote, US)


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