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Cloud Operations Engineer

Req ID#:  339110


Cloud Operations Engineer

Information Technology

Learn, Lead & Grow at Sitel Group®


We believe experiences are everything and that happy associates are successful ones. That is why we give our people the tools and the freedom to learn, grow, have fun and be themselves. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.  

With 160,000 people around the globe – working from home or one of our CX hubs – we securely connect best-loved brands with their customer’s over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.  

You Will


As a Cloud Engineer you will be responsible for the supporting the implementation of security controls, automation/orchestration of administrative task, and enforcement of governance policies in our AWS and Azure environments for Sitels Enterprises Global Cloud platforms.  You will be focused on development efforts that enable a self-service governance framework, reduces risk for the company, improves accountability, scalability, and increases business agility.


Efforts you will be involved in will be mostly cross functional that will involve other engineers & architects from multiple teams, as such collaboration skills are just as important as technical skills.  This position is key to the success of the organization and will require knowledge and experience across multiple areas of expertise.




  • Implement Sitel governance objectives in a consistent, repeatable, and automated way across multiple CSP’s with an emphasis on AWS.
  • Build effective monitoring, logging, and auditing of IaaS/PaaS cloud environments to ensure a secure and compliant infrastructure.
  • Implement key performance indicators and capacity planning metrics to ensure cost savings opportunities in CSP’s are realized.
  • Work with key stakeholders from the organization to provide solutions that meet governance requirements while minimizing risk to security, or impact to development activities.
  • Collaborate with team members to accomplish goals by actively participating in the sprint cycle, code reviews, and in helping to build a learning organization.
  • Develop Engineering Designs as per the SITEL Engineering Design process for productions implementations.
  • Develop & implement standard templates for typical cloud-based resource deployments.  This will be accomplished using AWS CodeCommit, GitHub, Kubernetes/Docker, Terraform, and others.  
  • Support business direction towards digital transformation, CI/CD pipelines and Infrastructure as Code.
  • Develop/Implement programmatical controls in relation to security recommendations on current and future AWS/Azure platforms.  Controls should be developed in such a way as to be repeatable and consistent using automated methods. 
  • Adhere to company policies & standards and ensure that all internal IT processes are followed. 
  • Create and maintain infrastructure documentation.

You Have


  • Bachelor’s degree strongly preferred, will consider equivalent combination of education and experience for the right candidate
  • Minimum 5 years in Enterprise IT Operations.
  • Minimum 3 years working in and supporting production AWS/Azure environments.
  • 5+ years developing with scripting languages (e.g. PowerShell, JSON, Python or other applicable language) with at least 2 years focused on Cloud Automation.
  • 2 + years developing with NodeJS and Cloud Formation
  • 2+ years developing solutions on public and/or private cloud platforms with an emphasis towards governance, security & solutions. 
  • Advanced knowledge with the configuration/support of AWS Control Tower and AWS Policy/Cost Analysis tools.
  • Advanced knowledge of configuration and best practices around Cloud Resources to include IaaS, PaaS, VPC/VNET, Security Groups/NSG, IAM, Key Management, Storage, Lambda, Lex, Kinesis, Dynamo DB, etc. 
  • Advanced understanding of supporting, and troubleshooting application level systems, communications, and performance issue in cloud in a multi-tiered architecture.
  • Advanced with automation/orchestration tools. (e.g. Ansible, Chef, or Terraform)
  • Intermediate knowledge of cloud-native architectures and design principles for scalability, performance, and reliability.
  • Experience working within a Dev Ops framework using CI/CD and/or Agile.



  • Experience with source code repositories (e.g. GITHub or AWS CodeCommit) and CI/CD toolsets.
  • Experience working with cloud native monitoring tools
  • Experience working with SAML 2.0 or higher with integration w/3rd party products
  • Practical understanding of ITIL V2/V3, Agile, and Cloud Governance practices.
  • Familiarity working with and supporting AWS Connect.
  • Familiarity with containerization technologies (e.g. Docker, or Kubernetes.
  • Familiarity with regulatory controls related to PCI/DSS, or HIPAA is a plus.
  • Familiarity with SAN (Storage Area Network) infrastructure and support is a plus.
  • AWS/Azure Certifications are a plus.
  • Ability to work independently.
  • Proficient in MS Office Tools specifically MS Excel, Word, & Visio

Our Perks


Competitive salaries, benefits, 401K contribution matching and paid time off.

Onsite and remote work at home available (depending on the market).

Fun and engaging company-wide initiatives, including our SitelFit wellness program.

Growth opportunities through various development programs.

Employee discounts.

Casual dress code.

Excellent work culture.

Join the #SitelLife


GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts.  


GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop professionally and personally. You choose where you want to go; we help you get there.  


WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  


BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  


MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.  



Our talent is our strategic differentiator. By bringing together diverse perspectives through our people and ideas, we foster an environment where people belong, all voices are heard, and everyone is vital and can contribute their best work. Sitel Group® is proud to be an Equal Opportunity workplace.

Cloud Operations Engineer

Job Segment: Operations Manager, System Administrator, Engineer, Cloud, Operations, Technology, Engineering

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