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CX Client Manager, North America

Req ID#:  356514


CX Client Manager, North America


Learn, Lead & Grow at Sitel Group®   


We believe experiences are everything and that happy associates are successful ones. That is why we give our people the tools and the freedom to learn, grow, have fun and be themselves. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.  


With 160,000 people around the globe – working from home or one of our CX hubs – we securely connect best-loved brands with their customer’s over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.  

You Will


You will support the growth and development of the company for CX services. If you want to develop in an international environment and are rigorous, creative, and pragmatic with a genuine sense of customer focus and business development, then come join Sitel Group and contribute to its expansion as the leader in Transformational CX Services!



  • Work closely with clients to understand their business challenges and lead them to the best business solutions
  • Ensure that you will continue cross-selling/upselling of our digital solution portfolio
  • Extension of the client/project base within existing clients/identification of new leads
  • Negotiate contract terms for CX solutions, services, and products
  • Create successful strategies for new products and ideas
  • Presentation of “sales” demos, development of POCs, elaboration of commercial proposals, and implementation of pricing
  • Partner with the core Business Development and Account Management teams
  • Partner with internal product, marketing, and other support teams to gain knowledge of CX products and services and their level of awareness both internally and to be developed and promoted externally
  • Results and performance
  • Monitor and document solutions

You Have


  • Bachelor’s degree strongly preferred, will consider equivalent combination of education and experience for the right candidate.
  • Expert in customer relations and the digital area
  • Strong knowledge of SaaS software, digital technology, analytics, and/or automation
  • Outstanding analysis and problem-solving skills as well as strong negotiation and consultative sales skills
  • Exceptional communication, organizational and leadership skills
  • Aptitude for providing feedback and summaries for top management
  • Good knowledge of MS Office and CRM Software
  • High affinity and broad interest in the latest Digitization technologies, such as artificial intelligence, process automation, and/or analytics
  • Good presentation skills

Our Perks


Competitive salaries, benefits, 401K contribution matching and paid time off.

Onsite and remote work at home available (depending on the market).

Fun and engaging company-wide initiatives, including our SitelFit wellness program.

Growth opportunities through various development programs.

Employee discounts.

Casual dress code.

Excellent work culture.

Join the #SitelLife


GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts.  


GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop professionally and personally. You choose where you want to go; we help you get there.  


WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  


BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  


MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.  



Our talent is our strategic differentiator. By bringing together diverse perspectives through our people and ideas, we foster an environment where people belong, all voices are heard, and everyone is vital and can contribute their best work. Sitel Group® is proud to be an Equal Opportunity workplace.

CX Client Manager, North America

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