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Customer Service & Technical Support

Req ID#:  67059

Bogota, Calle 140, CO

Customer Service & Technical Support

Customer Service

About Us

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more.

Job Summary

We are looking for friendly individuals with computer and customer service experience to service our Global Satellite client customers. This is an excellent opportunity for anyone looking to advance your career quickly in our friendly and fun, call center environment!

Primary Job Responsibilities

• Answer inbound chats and e-mails within guidelines/goals established by the client and contact center management.
• Consistently achieve service quality score goals to meet client and customer satisfaction goals.
• Other duties as assigned.

Language Skills

  • Excellent communication skills
  • English proficiency, written and spoken.

Education

High school diploma or equivalent

Experience Target

  • Call Center experience a plus

Customer Service & Technical Support


Job Segment: Technical Support, Call Center, Customer Service, Technology

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