Apply now »

Bid Manager

Req ID#:  332009


Bid Manager


Learn, Lead & Grow at Sitel Group®   


We believe experiences are everything and that happy associates are successful ones. That is why we give our people the tools and the freedom to learn, grow, have fun and be themselves. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.  


With 160,000 people around the globe – working from home or one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.  

Job Summary


Sitel Group is looking for a talented Bid Manager to join our sales support team. You’ll join an energized and cohesive team dedicated to winning new business by composing creative and professional proposals and sales materials for prospects and current clients. 


As a member of the Bid Management team, you will work hand-in-hand with other members of the ‘Sales Opportunity Win Team’ on multiple new business development proposals, such as RFPs, proactive pitches, presentations, site visit coordination and experience profiles.  The job of coordinating the sales effort is end-to-end, in support of the Business Development or Account Management teams, from the time a sales opportunity is at the initial stage of proposal, to the final decision result.  You’ll interface with many functional areas of the company in this role, potentially across multiple regions.

You Will


  • Support the Sales Lead by coordinating all aspects of the proposal process, including determining assignments for proposal input, connecting with experts and teams required for the most compelling proposal, and ensuring that our response is compliant and deadlines are met. 
  • Assist in team processes to keep proposal content updated and to compose content for new services, products, locations and capabilities. 
  • Prepare global sales and site visit presentations, eliciting input from multiple presenters.
  • Schedule and lead sales opportunity win team calls where strategy and differentiation are determined.
  • Write and submit RFI and RFP responses on time without exception.
  • Develop ongoing, positive relationships across the organization, making it clear and simple for stakeholders to deliver information to support the proposal.

You Have


  • Bachelor’s Degree in marketing, communications, or an appropriate field of study, or equivalent work experience. 
  • Minimum 2 years’ experience in sales proposal writing; BPO industry a plus
  • C-1 or higher level English; strong business writing skills   
  • Proposal writing, RFP response writing, sales collateral creation
  • Proficiency in preparation of presentations, style, formatting and associated applications (PPT, Word, Adobe)
  • Internal relationship building skills
  • Clear comprehension of RFP documentation received
  • Extremely organized with strong time-management skills
  • Knowledge of contact center industry preferred
  • Ability to align our messaging and services value with the prospect’s business objectives and challenges

Our Perks


Competitive salaries, benefits, 401K contribution matching and paid time off.

Onsite and remote work at home available (depending on the market).

Fun and engaging company-wide initiatives, including our SitelFit wellness program.

Growth opportunities through various development programs.

Employee discounts.

Casual dress code.

Excellent work culture.

Join the #SitelLife


GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts.  


GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop professionally and personally. You choose where you want to go; we help you get there.  


WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  


BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  


MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.  



Our talent is our strategic differentiator. By bringing together diverse perspectives through our people and ideas, we foster an environment where people belong, all voices are heard, and everyone is vital and can contribute their best work. Sitel Group® is proud to be an Equal Opportunity workplace.

Bid Manager

Job Segment: Pre-Sales, RFP, Proposal Writer, Marketing Manager, Communications, Sales, Marketing

Apply now »