Customer Care Agent Dutch (m/w/d)

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Datum: 20.08.2019

Standort: Berlin, Berlin, DE

Unternehmen: Sitel

About Sitel

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation.

With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries.


Consumer Care Agent Dutch (m/f)

Servicetime: Monday till Friday 8a.m. to 5 p.m.



  • Answer incoming customer inquiries of consumers
  • Independent processing of complex customer requests following specified processes, i.e.: Complaint take in, source information, sample shipping, price information, delivery status
  • Maintenance of information in the database in particular advanced processing of complaints (entering quality investigation results and the assessment of the relevance for the company, coordinate with the relevant departments)
  • Processing of calls, e-mails and faxes in Dutch
  • Maintaining and improving the quality standards
  • Acquisition of customer-related data in the database
  • Documentation of problems and solutions in the database



  • General Certificate of Secondary Education or equivalent
  • Good computer skills
  • Experience within a fast moving, customer centric Environment
  • People orientated and team minded
  • High sense of customer and service orientation
  • Excellent communication skills
  • Fluent in Dutch AND English OR German



  • Extensive introductory and training programmes
  • Diverse challenges in an international invironment
  • Professional structures and European works council
  • Continuing development and high team spirit
  • Health management, interesting company cooperations,
  • extensive social company benefits, fruit days, discounted BVG-Ticket



We are looking forward to your application.

Please send it to or apply via our jobwebsite