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Customer Service Representative with Czech - 2021

Req ID#:  190555

Belgrade, Serbia, RS

Customer Service Representative with Czech - 2021

Customer Service

WELCOME TO SITEL!

About us:

As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. 

  

With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience. 

Sitel in Serbia:

Sitel Serbia successfully operates for 10 years now and the local team consists of more than 1400 dedicated colleagues.

 

About 80% of our management team started their career at Sitel as a Customer Care Representative.

 

In everyday life, we are in contact with 22 different cultures and we communicate with our clients in 10 different languages.

At Sitel Serbia we believe that our staff is our most important asset. This means that we take pride in finding the best, most talented and driven employees. 

We take care of you, your progress, and make sure that you have the right conditions to deliver the best results. And subsequently, we expect that you give it your best at all times. 

Summary of primary job responsibilities:

Working in partnership with our Clients, we are looking to grow our CZECH team of expert Customer Service Representatives. With full training provided, you will support customers who are having challenges and are contacting us via phone, email or chat. Delivering a world class customer experience is a key, and as part of this you will offer eligible customers the best service.

Your tasks will be to:

  • Communicate via telephone, mail and/or chat with existing customers in order to solve their inquiries
  • Give information about the product or service to existing customers and prospects 
  • Transfer more difficult inquiries to higher level if necessary
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied 
  • Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager
  • Maintain received information properly in the system

Your skills:

  • Fluent in spoken and written CZECH
  • With very good command of English
  • Excellent communicator
  • Superb at building rapport with customers.
  • Good at numerical and verbal reasoning skills
  • With excellent MS Office skills

Education

High school diploma or equivalent

Sitel Serbia offers you:

  • Social package including: additional healthcare insurance after 6 months of employment
  • To join a young and dynamic team in multinational environment
  • Opportunities for long-term professional career
  • Entitlement to company internal training and development according to global standards 
  • Friendly and accessible office location
  • Opportunity for flexible working hours 
  • Stable employment 

Meet Sitel. Meet the World!

Contact:

If you have any additional questions, don’t hesitate to contact us at hr.serbia@sitel.com

We would be happy to help you!

FEEL FREE TO FORWARD THIS JOB OPPORTUNITY TO YOUR FRIENDS!

www.sitel.com

www.facebook.com/SitelSerbia/

Customer Service Representative with Czech - 2021


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