Sitel is looking for Business Improvement Analyst  - German language 

Do you want to provide analytical consulting to our global clients and support their business  intelligence needs by providing actionable insights through creative analyses?

SITEL EXP+ Insights & Analytics team is a pioneer in combining Conversational AI based technology with

wide spectrum customer care process improvements.

We support our clients in harnessing our industries’ explosive digital transformation ensuring innovative, end-to-end solutions to managing and enhancing operational delivery and customer satisfaction

We would like to get to know you if you:

•       are fluent in written and spoken German language and English language 
•       understand the organization's business objectives and goals, can perform qualitative analysis on recordings and qualitative analysis data sets for client insights
•       have ability to interpret results and create relevant and effective insights
•       have the ability to manage and prioritize time and projects
•       have energy and enthusiasm to drive towards results
•      have excellent presentation skills
•       have good experience with Excel (charts and formulas) and PowerPoint
•       have a bachelor’s degree in appropriate field of study or 1 year of equivalent work
•       have at least 1 year of experience of communicating and presenting data as actionable insights and recommendations to internal and external stakeholders
•       have Speech or Text Analytics experience with CallMiner, NICE, Verint or any other Speech analytics platform (preferred)
•      have knowledge of PowerBI or SQL (would be considered as a plus)

What will you do:

•      Analyze available data to identify patterns or changes and prepare insights summaries
•      Work together with the client to understand and consult with their business needs and challenges
•      Create informative and actionable summaries and visualizations that clearly emphasize business trends and opportunities for improvement 
•      Create improvement recommendations to senior management based on data analysis
•     Understand and communicate financial and operational impact as well as the risks for all proposed changes
•      Thoroughly understand scope of the project and assist on calls with delivery team

What do we offer?

•     competitive package
•     work in an international team consulting global clients
•     opportunity for professional development in a dynamic and innovative business environment
•     possibility to work remotely

Please apply at hr.serbia@sitel.com