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Business Analyst English Language

Req ID#:  309637

Belgrade, RS, 11070

Business Analyst English Language

Solutions

Sitel is looking for Business Improvement Analyst  - English language 

 

Do you want to provide analytical consulting to our global clients and support their business  intelligence needs by providing actionable insights through creative analyses?

SITEL EXP+ Insights & Analytics team is a pioneer in combining Conversational AI based technology with

wide spectrum customer care process improvements.

We support our clients in harnessing our industries’ explosive digital transformation ensuring innovative, end-to-end solutions to managing and enhancing operational delivery and customer satisfaction

 

 

We would like to get to know you if you:

  •       are fluent in written and spoken English language and French language (nice to have)
  •       understand the organization's business objectives and goals, can perform qualitative analysis on recordings and qualitative analysis data sets for client insights
  •       have ability to interpret results and create relevant and effective insights
  •       have the ability to manage and prioritize time and projects
  •       have energy and enthusiasm to drive towards results
  •      have excellent presentation skills
  •       have good experience with Excel (charts and formulas) and PowerPoint
  •       have a bachelor’s degree in appropriate field of study or 1 year of equivalent work
  •       have at least 1 year of experience of communicating and presenting data as actionable insights and recommendations to internal and external stakeholders
  •       have Speech or Text Analytics experience with CallMiner, NICE, Verint or any other Speech analytics platform (preferred)
  •      have knowledge of PowerBI or SQL (would be considered as a plus)

 

What will you do:

  •      Analyze available data to identify patterns or changes and prepare insights summaries
  •      Work together with the client to understand and consult with their business needs and challenges
  •      Create informative and actionable summaries and visualizations that clearly emphasize business trends and opportunities for improvement 
  •      Create improvement recommendations to senior management based on data analysis
  •     Understand and communicate financial and operational impact as well as the risks for all proposed changes
  •      Thoroughly understand scope of the project and assist on calls with delivery team

 

What do we offer?

  •     competitive package
  •     work in an international team consulting global clients
  •     opportunity for professional development in a dynamic and innovative business environment
  •     possibility to work remotely

 

Please apply at hr.serbia@sitel.com 

 

 

Business Analyst English Language


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