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Sr HR Generalist - Baguio

Req ID#:  106048

Baguio City, PH, 2600

Sr HR Generalist - Baguio

Corporate

ABOUT US

 

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more.

 

 

SUMMARY OF RESPONSIBILITIES

Manage human resources policies and programs related to recruitment and selection, associate relations, and other HR functions for a single location ensuring policy and regulatory compliance

Develop and support retention initiatives by executing programs developed to improve employee morale and attrition

Act as a leader in the site providing guidance and counsel to the operations management team Manage, coach, and develop site HR team and serves as a mentor to other HR professionals

 

WORK EXPERIENCE

Generally 5 or more years progressively responsible experience as a Human Resources Manager, Generalist, or Specialist with experience in associate relations, learning and development, problem and conflict resolution and recruiting non-exempt personnel in a high-volume environment

Experience managing, coaching, and developing others

Experience demonstrating extensive knowledge, interpretation, and application of employment laws

Extensive knowledge of general labor policies and practices including discrimination, harassment, and union avoidance

Prior experience delivering HR training and development programs

Demonstrated success in conducting behavioral interviews and management talent assessments

Experienced in leading positive change

Call Center industry experience preferred


EDUCATION

4-year college degree in Human Resources (or Business) or a combination of education and equivalent work experience in Human Resources

 

SKILL

Strong interpersonal and collaborative skills including verbal and written communications skills, presentation skills, facilitation skills and negotiation skills

Success in developing and making compelling written/oral proposals

Strong problem solving/consulting skills

Excellent time management skills

Excellent planning and organizing skills, especially prioritizing multiple projects/tasks

Demonstrated listening skills

Good PC skills with demonstrated ability to use a variety of software packages including Word, Excel, Access, PowerPoint and Outlook with the ability to assimilate, present and analyze data as needed

 

KNOWLEDGE / ABILITIES

Demonstrated business savvy with ability to develop and maintain successful partnerships with both management and associates

Ability to serve as an associate advocate while balancing the needs of the clients and the company

Ability to provide superior service to associates by listening, comprehending and guiding them through the issue to closure

Demonstrated ability to effectively deal with ambiguity

Ability to develop strong business relationships

Proven ability to influence associates at all levels

Demonstrated ability to adapt to changing priorities and provide proactive, effective change leadership

Understanding of and ability to ensure compliance

Expert at establishing and maintaining effective relationships with management staff, front line associates, the general public and clients

Confidentiality is critical

Open-minded, trustworthy, compliance-oriented, flexible, adaptable and team-oriented

 

SPECIAL CERTIFICATION

Professional Human Resources certification and continuing HR/Legal education preferred

 

 

Sr HR Generalist - Baguio

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