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Sourcing Specialist

Req ID#:  277888

Baguio City, PH

Human Resources

Sourcing Specialist

About Us

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more.

Job Summary

SUMMARY OF RESPONSIBILITIES

Source, recruit, and interview prospective employees for agent positions

Determine appropriate match of applicant skills to job responsibilities and supports administration of pre-employment testing and behavioral interviewing

Partner with site management to understand and anticipate recruiting needs and ensure appropriate applicant flow

Support Recruiting Supervisor and/or Manager in administration of all recruiting and employment activities

Primary Job Responsibilities

BASIC QUALIFICATIONS

Average to above average understanding and use of MS Office Tools esp. MS Excel

Knowledge of Sitel recruitment policies and processes (for internal)

 

WORK EXPERIENCE

At least one (1) year of successful recruiting experience for non-exempt personnel, preferably in a high-volume, fast-paced, customer-focused environment

Call center experience strongly preferred.

Skills/Knowledge/Abilities

    Education

    Experience Target

      Specialized Certifications

        Sourcing Specialist

        Get to Know Us

        We are Sitel. Our 80,000 people across the globe connect many of the world’s best-known brands with their customers – 3.5 million times every day. As a global leader in customer experience (CX) management, we deliver experiences through voice, chat, social media and for 400+ clients, from Fortune 500 companies to startups.

        Job Snapshot

        Employment type
        • Full-Time

        Locations
        • Pasig
        • Quezon City
        • Mandaluyong
        • Tarlac
        • Baguio
        • Palawan

        Compensation and Benefits

        Well done
        • Competitive compensation package
        • Performance incentive plans
        • Rewards and recognition programs

        Get well
        • Coverage for Same Gender Partners and Domestic & Common-law Partners
        • HIV/AIDS coverage
        • Voluntary enrollment of over-aged dependents
        • Mental Health coverage
        • Solo parents can enroll both parents and children
        • Unlimited formulary medicine and medicine reimbursement
        • Optical and dental coverage
        • Bereavement assistance

        Well-being
        • Salary loans from our partner financial institutions
        • Sitel Perks associate discount program
        • Sitel Fit program
        • State of the art site facilities
        • MAX (My Associate Experience)

        Well-rounded
        • Track training programs
        • Access to My Academy and Empower Center
        • My Associate Experience Learn Program


        Job Segment: Call Center, Customer Service

        Apply now »