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Recruitment Specialist | Baguio

Req ID#:  106331

Baguio City, PH

Recruitment Specialist | Baguio




As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more.




Source, recruit, and interview prospective employees for agent positions

Determine appropriate match of applicant skills to job responsibilities and supports administration of pre-employment testing and behavioral interviewing

Partner with site management to understand and anticipate recruiting needs and ensure appropriate applicant flow

Support Recruiting Supervisor and/or Manager in administration of all recruiting and employment activities



Average to above average understanding and use of MS Office Tools esp. MS Excel

Knowledge of Sitel recruitment policies and processes (for internal)



At least one (1) year of successful recruiting experience for non-exempt personnel, preferably in a high-volume, fast-paced, customer-focused environment

Call center experience strongly preferred.


Business-related college degree and/or equivalent combination of education and experience in HR or general business



Excellent interpersonal skills, including strong, effective verbal and written communication skills

Basic computer skills with the ability to use a variety of software packages including Word, Excel, PowerPoint and Outlook

Strong planning and organizing skills, especially prioritizing multiple projects/tasks

Effective organizational and time management skills

Proven ability to successfully recruit non-exempt associates to increase retention and meet high-volume recruiting needs

Demonstrated success as a business partner to leadership in a fast-paced, customer-focused environment

Ability to develop effective business relationships both internally and externally

Ability to influence others and present a positive company image

Demonstrated ability to adapt practices and techniques to changing priorities and issues while maintaining compliance of employment programs

Demonstrated personal drive

Operates with a sense of urgency

Collaborative work style essential


Recruitment Specialist | Baguio

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