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Coach Cust Svc

Req ID#:  266428

Baguio City, PH, 2600

Operations

Coach Cust Svc

About Us

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more.

Job Summary

Ensure that calls are handled professionally

Provide direction and guidance to guarantee consistent achievement of key performance metrics

Achieve, measure, report, and communicate metric goal attainment for assigned team

Ensure accurate and timely communication of client and campaign issues to Manager Site Operations

Consistently achieve goals for number of call monitoring per week and scores for assigned team of customer service agents

Coach, mentor and develop agent team for skills expansion and promotional opportunities

Perform other duties as assigned

Primary Job Responsibilities

Skills/Knowledge/Abilities

    Education

    Experience Target

      Specialized Certifications

        Coach Cust Svc

        Get to Know Us

        We are Sitel. Our 80,000 people across the globe connect many of the world’s best-known brands with their customers – 3.5 million times every day. As a global leader in customer experience (CX) management, we deliver experiences through voice, chat, social media and for 400+ clients, from Fortune 500 companies to startups.

        Job Snapshot

        Employment type
        • Full-Time

        Locations
        • Pasig
        • Quezon City
        • Mandaluyong
        • Tarlac
        • Baguio
        • Palawan

        Compensation and Benefits

        Well done
        • Competitive compensation package
        • Performance incentive plans
        • Rewards and recognition programs

        Get well
        • Coverage for Same Gender Partners and Domestic & Common-law Partners
        • HIV/AIDS coverage
        • Voluntary enrollment of over-aged dependents
        • Mental Health coverage
        • Solo parents can enroll both parents and children
        • Unlimited formulary medicine and medicine reimbursement
        • Optical and dental coverage
        • Bereavement assistance

        Well-being
        • Salary loans from our partner financial institutions
        • Sitel Perks associate discount program
        • Sitel Fit program
        • State of the art site facilities
        • MAX (My Associate Experience)

        Well-rounded
        • Track training programs
        • Access to My Academy and Empower Center
        • My Associate Experience Learn Program


        Job Segment: Customer Service

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