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BAGUIO - Loakan 2020

Req ID#:  136068

Baguio, Philippines, PH

Operations
About Us

Sitel Baguio is part of the North Luzon Township and is the very first contact center located in the Region!

We are a people-driven, diverse company who does one thing really well – we deliver millions of great experiences every day for some of the world’s best-known brands. As a leading global provider of customer experience management, we depend on our one of a kind associates to help customers all over the world. That’s where you come in.

Job Summary

Sitel is looking for passionate customer service associates who can live and breathe our core values.

We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.

Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.

What does that mean for you? You’ll be the voice of the brand and it’s up to you to develop personalized and memorable experiences between our clients and their customers.

Primary Job Responsibilities

WOW Customers over the phone, online chat, or email

Enthusiasm and a Be BOLD attitude with great customer service skills

A WORK Together approach with open communication, excellence in service, integrity, and accountability

Build TRUST by working as a team member, as well as independently, with minimal supervision

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

Skills/Knowledge/Abilities
    Experience Target
      Specialized Certifications

        BAGUIO - Loakan 2020

        Get to Know Us

        We are Sitel. Our 80,000 people across the globe connect many of the world’s best-known brands with their customers – 3.5 million times every day. As a global leader in customer experience (CX) management, we deliver experiences through voice, chat, social media and for 400+ clients, from Fortune 500 companies to startups.

        Job Snapshot

        Employment type
        • Full-Time

        Locations
        • Pasig
        • Quezon City
        • Mandaluyong
        • Tarlac
        • Baguio
        • Palawan

        Compensation and Benefits

        Well done
        • Competitive compensation package
        • Performance incentive plans
        • Rewards and recognition programs

        Get well
        • Coverage for Same Gender Partners and Domestic & Common-law Partners
        • HIV/AIDS coverage
        • Voluntary enrollment of over-aged dependents
        • Mental Health coverage
        • Solo parents can enroll both parents and children
        • Unlimited formulary medicine and medicine reimbursement
        • Optical and dental coverage
        • Bereavement assistance

        Well-being
        • Salary loans from our partner financial institutions
        • Sitel Perks associate discount program
        • Sitel Fit program
        • State of the art site facilities
        • MAX (My Associate Experience)

        Well-rounded
        • Track training programs
        • Access to My Academy and Empower Center
        • My Associate Experience Learn Program

        Apply now »