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Become a Customer Service Expert

Licensed Insurance Agent

Req ID#:  146848

Augusta, GA, US

Licensed Insurance Agent

Customer Service
Job Summary

Want to grow your career in a $1.2 trillion industry? We are looking for Licensed Insurance Agents to support Life, Accident and/or Health claims for one of the largest insurance providers in the U.S., taking calls and chat inquiries from customers with guaranteed sales. 

 

No License? No problem! At Sitel Group, we invest in our associates and provide the training, materials and support you need to become licensed, at no cost to you. This is an opportunity to join a global network of customer experience experts and gain lifelong skills that will set you up for success at Sitel - or wherever your career takes you! 

 

This position includes free multi-state licensing with opportunities for year-round, full-time employment at the conclusion of the OEP season. There is no cold-calling!

 

Primary Job Responsibilities

  • Interact with customers, clients, insurance carriers and internal sources to provide coverage information

  • Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other necessary tasks as needed 

  • Evaluate client needs and research to answer inquiries and make appropriate coverage recommendations

  • Complete carrier certifications to obtain “Ready to Sell Status” for multiple insurance providers

  • Utilize tools and applications to complete needs assessments

  • Resolve customer objections and offer additional benefits packages that provide increased coverage and cost savings

  • Weekly review of quality standards and performance

Qualifications & Experience

  • Ability to complete pre-licensing course and pass the applicable resident state exam

  • Ability to pass the Insurance Application Form background screening as applicable by state

  • Organized self-starter who is dedicated to studying on their own and comfortable in a continuous-learning environment 

  • Strong communication skills, including the ability to toggle between screens while chatting with the member

  • Exceptional customer service skills 

  • Experience in Customer Service, Healthcare, Insurance or related field preferred 

  • High school diploma (higher education preferred) 

  • Must pass a background check and drug screening

Licensed Insurance Agent

Work on-site, from home - or both.

As a customer service representative, you will handle inbound customer service calls, including billing inquiries, product or service orders, installation scheduling or troubleshooting - via phone, email, chat and social media. 

If you live near one of our locations, our hybrid model offers the flexibility to work from home or on-site, with the option of site-based training.

Benefits and perks of working with Sitel Group:

•  A flexible hybrid model with the option to work on-site and from home (as available)
•  Full-time and part-time availability
•  Paid training
•  Career growth opportunities - more than 90% of our non-agent positions are filled internally
•  Medical and dental benefits for full-time employees
•  Employee discounts and more!


Nearest Major Market: Augusta

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