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Customer Service Representative - Augusta, GA


Augusta, GA, US

Req ID#:  26167

Summary of Primary Job Responsibilities

As a Customer Service Representative you will handle inbound calls within guidelines/goals established by the client and management. This position requires excellent communication skills; an enthusiastic approach to customer interactions; the ability to effectively handle information requests, compliments and complaints with a positive attitude and attention to detail. 

If you possess these skills and you are ready to enjoy our high energy environment with exceptional career advancement opportunities we are excited to invite you to apply!

Sitel Augusta is located at 2115 Windsor Spring Rd in Augusta, GA 30906.

We offer

  • Competitive pay packages from $10.00-$12.10 per hour
  • Paid professional training (starting day 1)
  • Medical and dental benefits for full-time employees
  • 401k with company match program
  • Vacation and holiday pay
  • Full-time shifts
  • Employee discounts


  • Prior customer service experience (preferred)
  • Prior technical troubleshooting (routers, internet, computer software)
  • Previous call center experience is a plus
  • Previous experience communicating using technical terminology
  • Self-motivated and able to work independently
  • Excellent verbal and written communication skills
  • Professional, articulate voice
  • Ability to multi-task by working in several computer applications while holding a conversation with a customer
  • Ability to type 25 words per minute
  • Enjoy working in a fast-paced environment while maintaining professionalism with the customer


Each of our unique locations are home to great people who love what they do. Sitel is a global leader in customer experience, and no matter which location you visit, you’ll soon become a part of our Sitel family.

Customer Service Representative - Augusta, GA

Nearest Major Market: Augusta

Job Segment: Customer Service Representative, Call Center Representative, Call Center, Customer Service