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Welcome Specialist - Athens, Greece

Req ID#:  328565

Athens, GR, 104 34

Welcome Specialist - Athens, Greece

Human Resources

Learn, Lead & Grow at Sitel Group®

 

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

 

  • GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
  • BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
  • MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people’s innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.

 

About Sitel Group®
As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to build stronger relationships with their customers by creating meaningful connections that boost brand value.
With 100,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 4.5 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience.

 

Come and work with us.

 

We are looking for a talented and accomplished Welcome Specialist to join our team.
 
As a Welcome Specialist, your daily responsibilities will include:
 

  • Support new Associates according with Sitel Standard Operating Procedures (SOP’s)
  • Support the onboarding of new hires on the Sitel tools
  • Support with contract preparation and sharing with new members via tools
  • Support Associates relocating to Greece by preparing all arrangements for travel, taxi & accommodation
  • Being a main point of contact for new members to secure a smooth welcome process
  • Inspect accommodation prior and after new members’ presence
  • Ensure Relocation policy & process are adhered to
  • Continuous Critical Thinking to evaluate current processes in place
  • Provide support during induction day for new members
  • Emphasize and Dynamic with Sitel Benefits and Programs
  • Ensure with Support departments (IT, Asset, Facilities, Learning, etc.) that Associate has necessary setup for a W@H or Brick & Mortar environments
  • Keep track of equipment not received and provide appropriate updates 
  • Keep track of hiring documents received by new hires
  • Arrange Sitel branded goodies for new members

 

To succeed in the role, you will need to have:

  • Advanced level of English (at least C1) both verbal and written
  • Additional EU language would be a plus
  • Good understanding and experience in office environment
  • Strong communication and interpersonal skills
  • Self-organized, planning and prioritization skills
  • Assertive with a can-do attitude
  • Attention to detail
  • Ability to work under pressure and adapt quickly to adverse situations
  • Ability to work with staff at all levels
  • Ability to support change initiatives 
  • Knowledge of and experience in the contact center industry (not mandatory)
  • Must hold EU citizenship or valid work permit for Greece

 
Education and experience.

  • College degree in HR Management, Organizational Psychology or a relevant field (preferable)
  • Customer Support Industry experience will be a plus

 

Benefits.

 

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

 

  • Very competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our SitelFit wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture

 

Join the #SitelLife

 

Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!

 

Apply today!

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Welcome Specialist - Athens, Greece


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