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HR Generalist - Athens, Greece

Req ID#:  345513

Athens, Athens, GR

HR Generalist - Athens, Greece

Human Resources

Learn, Lead & Grow. #SitelGreece


As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners  with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and  deliver a competitive edge across all customer touchpoints. 

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.


Come and work with us.


We are looking for a talented and accomplished HR Generalist to join our team.


As a HR Generalist, your daily responsibilities will include:

  • Support the HR Manager in providing a high quality and proactive service, meeting corporate requirements, regarding all aspects of resourcing, payroll, employee relations, employee development and reward
  • Responsible for entering information and maintains up to date internal central employee tool (Success Factor)
  • Performing day-to-day administrative tasks such as maintaining information files and processing paperwork
  • Support payroll activities, gathers and analyzes payroll data from start to end
  • Prepare payroll reports to be submitted to HR Manager
  • Maintain compliant policies and procedures for processing payroll
  • Answers general human resource questions and inquiries regarding benefits, compensation and employee relations
  • Coordinates and maintains confidential personnel records
  • Support the HR Manager in ensuring that the company remains fully compliant with changes to employment law and practices, internal security and audit procedures, and that these practices are implemented consistently
  • Work closely with the team, in the development of a performance driven culture, which encourages individual ownership of results and associate development
  • Implement appropriate actions to raise associate satisfaction levels
  • Contribute to the business planning process and ensure Human Resources Strategy is aligned to business goals
  • Add value in support of the Company’s business objectives
  • Be able to support employees with Greek employment law queries and direct them to the Government authorities when applicable


Maximize your experience.


To succeed in the role, you will need to have:


  • Native or Proficient of Greek
  • Advanced level of English (at least C1) both verbal and written
  • Solid understanding and use of computer (Internet, e-mail, MS Office, Payroll platforms and systems)
  • Assertive with a can do attitude
  • Working experience with ERGANI
  • Ability for problem solving, conflict resolution, motivation and negotiation
  • Effective time management, ability to organize and prioritize, set priorities and multi-task
  • Attention to detail and precision 
  • Experience with EFKA procedures 
  • Working knowledge of the Scan or Python Epsilon Net program will be appreciated as an additional qualification
  • Knowledge of current labor and insurance legislation 
  • Accounting knowledge will be assessed as an additional qualification
  • Organizational and communication skills
  • Must hold EU citizenship or valid work permit for Greece
  • Be a local candidate or willing to relocate to historic Athens, Greece



  • People oriented
  • Excellent knowledge of current employment legislation
  • Familiarity with payroll software
  • Excellent communication, interpersonal, facilitation and influencing skills
  • Dependable, reliable and able to perform duties with minimum supervision
  • Ability to interact positively with staff at all levels

Education and experience

  • 2/3 year college degree or directly related work experience


Specific Requirements (when necessary)

  • Availability to travel
  • Out-of-hours support


Gain stability, expand possibilities.


What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.


  • Competitive wages and stability
  • Private healthcare & dental insurance (after six months of employment)
  • Continuous learning/development opportunities and competitive career opportunities
  • A safe, friendly, creative, innovative and technological organization
  • International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)


Be bold. Be you.


Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!


Apply today!


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HR Generalist - Athens, Greece

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