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HR Business Partner - Athens, Greece

Req ID#:  265248

Athens, Athens, GR

HR Business Partner - Athens, Greece

Human Resources

Learn, Lead & Grow. #SitelGreece


As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners  with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and  deliver a competitive edge across all customer touchpoints. 

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.


Come and work with us.


We are looking for a talented and accomplished HR Business Partner to join our team.


As an HR Business Partner, your daily responsibilities will include:

  • Support the HR Manager in providing a high quality and proactive service, meeting corporate requirements
  • Be the link between operations and all shared functions (Recruitment, Compensation & Benefits, Training, etc…)
  • Responsible for employee retention & satisfaction strategies for the specific project
  • Facilitate a culture of open and honest two-way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practice
  • Maintain an environment which embraces the Sitel values and culture, reinforce the spirit of teamwork, people commitment and loyalty. 
  • Encourage associates to actively participate in company and project initiatives
  • Follow up on a monthly basis actions identified from processes.
  • Ensure accurate and timely communication of any client/campaign issues to Operations Manager
  • Undertake formal semester focus groups with all team members to gather feedback
  • Follow-up on focus groups action with OPS & shared functions ensuring high actions completion rate
  • Provide support to mid-management and OM in day to day team management
  • Be involved in performance improvement plans ensuring support actions and expectations are clear
  • Participate in the creation of project specific training plans, by collaborating with Project Management, trainers & HR Learning function
  • Provide support during any professional conflict
  • Present project’s monthly HR stats to HR Manager, OM and Site Director (Attrition, Active HC, Project Recruitment, Challenges etc…)
  • Participate in the organization of project events (team building, Sitel Greece events etc…)
  • Participate in client meetings when requested (QBR, client visits etc…)


Maximize your experience.


To succeed in the role, you will need to have:


  • Advanced level of English (at least C1) both verbal and written
  • One or more additional language(s) spoken in the project is a plus
  • Solid understanding and use of computer (Internet, e-mail, MS Office, Payroll platforms and systems)
  • Ability for problem solving, conflict resolution, motivation and negotiation
  • Effective interpersonal, coaching, and leadership skills. 
  • Excellent verbal and written communication skills. 
  • Effective time management.
  • Ability to organize and prioritize, set priorities and multi-task.
  • Patience, empathy, and a unique ability to manage stress
  • Must hold EU citizenship or valid work permit for Greece
  • Be a local candidate or willing to relocate to historic Athens, Greece



  • People oriented
  • Excellent knowledge of current employment legislation
  • Familiarity with payroll software
  • Excellent communication, interpersonal, facilitation and influencing skills
  • Dependable, reliable and able to perform duties with minimum supervision
  • Ability to interact positively with staff at all levels

Education and experience

  • 2/3 year college degree or directly related work experience


Specific Requirements (when necessary)

  • Availability to travel
  • Out-of-hours support


Gain stability, expand possibilities.


What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.


  • Competitive wages and stability
  • Private healthcare & dental insurance (after six months of employment)
  • Continuous learning/development opportunities and competitive career opportunities
  • A safe, friendly, creative, innovative and technological organization
  • International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)


Be bold. Be you.


Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!


Apply today!


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HR Business Partner - Athens, Greece

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