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German Customer Advisor for Hotel/Hospitality Company - Athens, Greece

Req ID#:  322890

Athens, Athens, GR

German Customer Advisor for Hotel/Hospitality Company - Athens, Greece

Operations

Learn, Lead & Grow. #SitelGreece

 

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners  with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and  deliver a competitive edge across all customer touchpoints. 


With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

 

Come and work with us.

 

We are looking for a talented and accomplished German Customer Advisor to support customers of Steigenberger Group, a renowned international, multi-brand hotel/hospitality group.

 

As a German Customer Advisor in this project, your daily responsibilities will include:

  • Make hotel bookings across Germany and other European countries
  • Be the first point of contact to handle and resolve the customers issues
  • Answer customer requests over the phone and by email
  • Be a brand ambassador and promote an exquisite service
  • Handle inquiries regarding reservation changes, room preferences, cancellations, and other
  • Provide support regarding the loyalty program members
  • Meet and exceed our customer service quality goals, compliance regulations and productivity targets
  • Proactively and independently work to meet targets and goals
  • Be responsible to follow the direction of management and provide feedback

 

Maximize your experience.

 

To succeed in the role, you will need to have:

 

  • Native or proficient German (mandatory)
  • Advanced level of English (at least C1) both verbal and written
  • Other European language will be a plus
  • Hotel/hospitality background and experience with hotel reservations systems
  • Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
  • Analytical and problem solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator and problem solver
  • Excellent telephone, keyboard, verbal and written communication skills 
  • Effective time management
  • Ability to organize and prioritize, set priorities and multi-task
  • Must hold EU citizenship or valid work permit for Greece
  • Be a local candidate or willing to relocate to historic Athens, Greece

 

Gain stability, expand possibilities.

 

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

 

  • Competitive wages and stability
  • Private healthcare & dental insurance
  • Continuous learning/development opportunities and competitive career opportunities
  • A safe, friendly, creative, innovative and technological organization
  • International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)

 

Be bold. Be you.

 

Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!

 

Apply today!

 

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German Customer Advisor for Hotel/Hospitality Company - Athens, Greece


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