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Finance Processes and Analytics (FP&A) - Athens, Greece

Req ID#:  338215

Athens, GR, 104 34

Finance Processes and Analytics (FP&A) - Athens, Greece


Learn, Lead & Grow at Sitel Group®


We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.


  • GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
  • BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
  • MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people’s innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.


About Sitel Group®
As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to build stronger relationships with their customers by creating meaningful connections that boost brand value.
With 100,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 4.5 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience.


Come and work with us.


We are looking for a talented and accomplished Finance Processes and Analytics (FP&A) to join our team.


As an Finance Processes and Analytics, your daily responsibilities will include:


  • Primary responsibility for the delivery of all financial reporting activities – FP&A related ones
  • Ensures that reports are timely, accurate, clear and useful
  • Designs new reports and ensures that existing ones are still relevant
  • Ensures that reports are properly labelled and filed and the data history is maintained to enable future analysis
  • Organizes regular briefing and discussion of the results
  • Supports in the management of data required for incentive and bonus schemes
  • Provides on request the data to support the sites
  • Establishes a culture of accuracy in data administration and reporting and respect for critical analysis of results
  • Delivers information required for invoicing and other financial reports
  • Prepares reporting for and attends regular review meetings with the client on a monthly and quarterly basis 
  • Prepares a weekly scorecard to be shared with the client and with the Sitel management to keep track of the results up to date
  • Proactively manages and is responsible for all Health and Safety issues for the team, ensuring a safe working environment for everyone
  • Takes personal responsibility to understand and comply with all company and client security requirements and policies
  • Inputs on pricing and project investment modelling
  • Provide analytical, forecasting, reporting, and project support to senior management
  • Produce monthly reports, which include key metrics, financial results, and variance reporting
  • Spearhead the annual and quarterly budgeting and forecasting processes
  • Identify opportunities for performance improvement across the organization
  • Maintain knowledge and keep abreast of new investment regulations or policies
  • Develop models that help with decision-making


To succeed in the role, you will need to have:


  • Good level of English (at least C1) both verbal and written
  • Any additional language is an asset
  • Bachelor's degree in Finance, Accounting, or related field
  • 2-4 years of relevant experience in corporate finance, financial planning & analysis, investment banking, or other related fields. In BPO sector will be a plus
  • Experience in producing reports and handling data is essential
  • Experience in the analysis of data and presentation of business recommendations
  • Experience of work in call center industry is desirable
  • Experience in the technology industries is desirable
  • Expert problems solving skills
  • Excellent written & spoken skills (Ability to present complex subjects to all types of audiences)
  • Extensive analytical, mathematical and summarizing skills
  • Methodical, detailed and objective thinker
  • Capable of managing stress and deadlines
  • Debating and negotiating skills
  • Able to work unsupervised and set their own agenda within business priorities
  • Innovative, creative thinking
  • Advanced knowledge of MS-office Products (Word, Excel, PowerPoint, Access, and Outlook) and other software was appropriate to the project
  • Skills in the use of pivot tables essential
  • Programming/SQL skills desirable
  • Proven application of skills in managing database structures and data management approaches
  • Be a local candidate or willing to relocate to sunny Athens, Greece.




What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.


  • Flexible remote working
  • Competitive remuneration package
  • Comprehensive private healthcare insurance
  • All the tech gear you need to work smart
  • Be a part of a multicultural working environment
  • Meet a very unique and promising business and industry
  • A solid career path within our working family is ready for you
  • Continuous training and access to online training platforms
  • Wellbeing activities access such as free on-site fitness activities in & out premises


Join the #SitelLife


Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!


Apply today!

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Finance Processes and Analytics (FP&A) - Athens, Greece

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