Continuous Improvement Developer for Foundever - Athens, Greece

About Foundever™
 

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

Come and work with us.

As the Continuous Improvement Developer, you will be responsible for developing and maintaining software solutions that meet the needs of our clients. You will work hand-in-hand with team members and stakeholders to translate problems and inefficiencies into innovative applications that help the client be better, faster, and stronger.

As a Continuous Improvement Developer, your daily responsibilities will include:

 

• Collaborating with stakeholders to gather requirements for software development projects
• Designing, developing, testing, and implementing software applications and solutions
• Use best practices for efficient and well-documented code in R, Python, and other languages as needed
• Developing RPA solutions to automate business processes
• Designing and implementing effective UX/UI solutions
• Analyzing and interpreting data using statistical methodsResearching and staying up-to-date with new technologies and programming languages
• Providing technical support and troubleshooting issues as needed
• Communicating progress and challenges to team members and clients
   

To succeed in the role, you will need to have:

• Advanced level of English skills (C1)
• Process Analysis & Design
• Uipath Orchestrator
• Robotic Enterprise Framework
• Strong analytical and project management skills with the ability to manage multiple tasks simultaneously.
• Knowledge of Contact Centre/Operational environment Ability to translate operational challenges into solutions. 
• Strong interpersonal skills demonstrating the ability to work independently and with a cross functional team,
• Bot dev for Windows/Citrix/Web Apps
• Effective time management
• Ability to work in a dynamic, fast-paced environment.
• Ability to generate robust documentation
• Process implementation
• Must hold EU citizenship or valid work permit for Greece

Education/Experience:

• 3+ years of experience in programming and software development
• Regional stakeholder and portfolio management
• Familiarity with BPO operations 
• Strong knowledge across desired programming languages:  Uipath, Json, SQL, VBA, .NET, C#, Javascript, Google AppScript, Python, API, server, HTLM, CSS, Lowcode, DAX, Powerquery, R language

Further abilities/skills:

• Analytical & data-driven 
• Self-motivated & independent
• Tech-savvy 
• Teamwork
• Stakeholder management
• Communication & presentation
• Passion for improvement
• Willingness to learn new skills 
• Push the boundaries of innovation and problem solving
• Challenge all assumptions
• Resourcefulness
• Nimble
• Attention to detail
   

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
 

• Very competitive wages and stability
• Fully paid training
• Permanent contract
• Private healthcare 
• Continuous learning/development opportunities
• Competitive career opportunities
• A safe, friendly, diverse, supporting and technological company
• International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
• EverBetter wellness program (Fitness room in our premises & Personal Trainer)

Apply Today!

At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.
As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.
We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.
Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.