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Customer Service Representative - Albuquerque, NM

Location: 

Albuquerque, NM, US

Req ID#:  26162

About Us

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more.

 

Walk in Visit and Application Hours Monday-Saturday 10-1pm DAILY! Stop on By!!!!!

Sitel Albuquerque is located at:

4420 The 25 Way, Albuquerque, NM 87109

 

 

New Clients! New Payrates!  New Energy!

Summary of Primary Job Responsibilities

We are looking for friendly individuals with computer and customer service experience to service our Global Satellite client customers. This is an excellent opportunity for anyone looking to advance your career quickly in our friendly and fun, call center environment!


• Answer inbound calls within guidelines/goals established by the client and contact center management.
• Consistently achieve call quality score goals to meet client and customer satisfaction goals.
• Representatives are required to upsell and make save offers with each customer interaction. This is a sales and retention based campaign.
• Other duties as assigned.

Education

High school diploma or equivalent

Experience Target

• A minimum of 1-year customer service experience. 
• Call center experience a plus.

Knowledge/Skills/Abilities

• Dependable, reliable and able to perform duties with minimal supervision. 
• Ability to interact positively with customers, peers and supervisors. 

Special Certifications

Sitel requires pre-employment drug tests and backgrounds

Pay Rate

Payrates are dependent on Campaign hired to.   All campaigns come with step increases for meeting goals at 90, 180, 1 year, and 2 years of service

Perks

Employee Discounts, Inbound Calls Only, No Outbound Sales, No Collections, Paid Training, Casual Work Attire, Promotion Opportunities and more. 

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Albuquerque

WE CREATE GREAT PLACES TO WORK.

Each of our unique locations are home to great people who love what they do. Sitel is a global leader in customer experience, and no matter which location you visit, you’ll soon become a part of our Sitel family.

Customer Service Representative - Albuquerque, NM


Nearest Major Market: Albuquerque

Job Segment: Customer Service Representative, Call Center Representative, Call Center, Customer Service