WE ARE PEOPLE FIRST

Great customer experiences are powered by people who love what they do and where they work. At Sitel Group, we have a People First culture with simple, action-driven core values: Be Bold. Build Trust. Work Together. Wow Customers.

These values are part of our group’s DNA and guide the way we work with our clients, within our communities and with each other.

Be bold. Be smart. Be you.

We encourage our associates to raise their hand when they have issues, share their thoughts and constantly evolve to become more efficient and effective. Whether you’re an agent or the CEO, you have a voice, an opinion and a story to tell within the organization. Get out of your comfort zone – be bold.

Within the digital transformation we are in, we must constantly seek innovation, stay open-minded, do more with less, be passionate and dare to be different.

So, stand out in the crowd! Our people are not only a number – they are the heart and soul of our organization and our voice to the world.

As a member of our team, we encourage you to reach your peak and don’t settle for ordinary. Be bold.

 

Work together. Empower each other.

Our people often refer to their teams as their family. With our People First culture, we foster a community where we work hard and play hard.

You spend a lot of time at work. It’s important you love what you do and where you work. People who love what they do create better experiences – for their coworkers, for their community and for their customers. As part of a strong team, you leverage collective genius.

While working together, our associates have fun, build relationships, inspire each other (others) and give back within their communities. We make use of our global footprint and capabilities to have a positive impact on all those around us.

Trust is the key to success.

Trust is not something you gain in one contact. Trust, or confidence in someone or something, is built over time by authenticity, engaging, leading by example, taking ownership and, finally, communicating fearlessly – by being completely transparent.

Trust is at the core of relationships – but it must be earned. We build trust with our clients by consistently delivering against their expectations and fostering a culture of transparency and mutual respect.

As a Sitel Group associate, we look forward to building a rapport and trust with you from the start.

 

 

 

Wow everyone.

With our organization’s entrepreneurial spirit guiding us, we are on a journey every day to be better than we were yesterday. Customer service is at the heart of who we are and we have one goal in everything we do: to wow our customers.

Whether our customers are our clients, our clients’ customers, our leadership team or each other, we work diligently – each and every day – to listen intently, show empathy, create unique experiences, add value and always over deliver – to wow our stakeholders at every touchpoint.

We won’t settle for anything less than wow!

 

 

 

Want to hear more? Meet Our People

 

 

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