Senior Learning Specialist

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Are you an experienced contact centre L&D professional eager to take the next step in your career? Foundever™ is looking for an experienced learning practitioner to undertake the role of Senior Learning Specialist at our location in Kingston-upon-Thames!

WHY FOUNDEVER™?

At Foundever™, you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Your working life is how you spend a large proportion of your time, so why not spend it realising your potential? We focus on you, and with your drive, look to create your best moments.

If you would like to have the opportunity to work with our varied and well-known brands, be a part of a brilliant and supportive culture that makes a positive impact in the communities where it operates, have a balanced work-life balance and competitive salary, we want to hear from YOU.

WHAT YOU’LL BE DOING

As a Learning Specialist, our people are your customers. You play a pivotal part in delivering and planning great learning experiences to support the associate experience and journey.

We advocate a People First approach throughout our business with Customer Service as our area of expertise. Your role is to support all aspects of training delivery and content creation, as well as the development, onboarding and certification of your junior colleagues. You’ll get stuck in with projects that help us understand and develop our offering to create learning environments where our associates can continuously develop to reach their highest potential no matter their role.

Crucially, you’ll provide impactful learning experiences to people from all backgrounds, helping them understand the role that they are in.

ABOUT YOU

It’s important that you are an experienced learning practitioner and have a demonstrable experience in leading classroom led training sessions, ideally in a contact centre environment. You’ll be empathetic, patient and have a strategic vision and foresight to effectively deliver in a fast-paced and ever-evolving environment.

It is essential you have passion for people and great customer service in order to create an environment for success.

You will be an experienced member of our Learning team, supporting us as we identify the current and future skills requirements of our organisation, creating flexible learning interventions to meet the diverse needs of our workforce.

KEY RESPONSIBILITIES:

• Identify gaps in existing training programmes and work with internal and external stakeholders to create effective programmes using available technologies and learning theories
• Support key projects from creation through to delivery stages
• Support and manage Learning Specialist development through observations, coaching and feedback sessions
• Deputise for the Learning Manager as appropriate
• Onboard and certify new Learning Specialists on your team
• Lead individual group and quarterly training reviews
• Analysis of training data including the creation of reports

YOUR PROFILE AND EXPERIENCE

Training: At least 2 years’ experience delivering classroom-led training sessions, with the proven ability to create structured training materials

Expertise: Previous experience working in a contact centre environment is essential

Time Management: Ability to manage your time effectively to meet strict deadlines

Communication Skills: Excellent telephone, computer/keyboard, verbal and written communication skills.

Motivated: Self-motivated, articulate and enthusiastic

Ability: Good numeric and verbal reasoning skills and excellent presentation skills

Critical-Thinking: Effective problem-solving, leadership and decision-making skills

Planner: Ability to think and plan strategically

Handling: Strong relationship building skills with both internal and external stakeholders

Background: A clear criminal background check

Desirable: Training/L&D qualification(s)

KEY POINTS

Salary: Up to £40,000 per annum (DOE)

Location: Kingston-upon-Thames, KT2 6LZ (on-site)

Contracted Hours: 37.5 hours per week

Working Hours: Core business hours

Contract Duration: Permanent

Apply Now! We look forward to reviewing your application.

Foundever™ is an equal opportunity employer. We value our diversity and we’re committed to making Foundever™ a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever™ and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

[ever] creative. [ever] committed. [ever] connected.

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